Returns

US & Canada: We hope that you love and treasure every purchase from Anya Lust. But, if you wish to return an item for any reason, please do so within 14 days of the delivery date. All returned items must be in their original, unworn condition with tags attached. Hosiery cannot be returned once opened. Custom orders cannot be returned. Sensual accessories are non-refundable due to the nature of the products. We will not accept anything that has been worn, damaged, missing tags, or returned after 14 days. If items are not returned under these conditions, they will be promptly sent back to the purchaser’s address. Please try on bottoms over your own panties. If you’d like to exchange for another item, simply return the original for a refund and place a new order. To exchange for a different size, email us at assistance@anyalust.com. Refunds are processed within 7 business days and funds will be returned to the original method of payment. To Return: 1. Contact us at assistance@anyalust.com for a return authorization. 2. Once your return is approved, we will email you a form to fill out. 3. Package item(s) with form and ship to our address provided in the email. Package must be postmarked within the 14-day period. We currently do not offer free return shipping.   International: Only exchanges (for a different size) or returns for store credit are accepted within 21 days of the delivery date. International orders cannot be returned for a refund. All exchanged items must be in their original, unworn condition with tags attached. Hosiery cannot be returned once opened. Erotic accessories cannot be returned or exchanged due to the nature of the products. We will not accept anything that has been worn, damaged, missing tags, or returned after 21 days. If items are not returned under these conditions, they will be promptly sent back to the purchaser’s address. Please try on bottoms over your own panties. Package must be postmarked within the 21-day period. We currently do not offer free return shipping. To exchange for a different size or return your items for store credit, email us at assistance@anyalust.com.   Holiday Returns: Extended returns from November 20, 2018 up to January 10, 2019. After the usual 14-day and 21-day return windows, store credit will be issued (no refunds).   Anya Lust Returns 260 Spring Street Unit 4-4-11 New York, NY 10013 Phone: 646-461-8124

Shipping

The best part about shopping online is that you get to be in your cozy bed, dreaming of lingerie, picking out your absolute favorite pieces, and then having them arrive at your door wrapped in a beautiful bow. You'll be able to track your order's journey before it arrives. Here's what you need to know: US: Orders are typically processed within one to four business days and ship via UPS at your selected shipping speed. You'll receive your package within 5-7 business days after processing via UPS Ground, or you can opt for 3 Day Select or 2nd Day Air delivery. Fees vary for each service and are viewable at checkout. Complimentary ground shipping on US orders over $400. Canada: Your package will arrive within 3-7 business days after one to four business days of processing via UPS or DHL Worldwide. Fees vary for each service and are viewable at checkout. Complimentary expedited shipping for Canadian orders over $600. You are responsible for any duties or taxes that may be charged when receiving a package from the US. Shipping fees are non-refundable if you refuse the delivery due to duties or taxes. International: Your package will arrive within 3-7 business days after one to four business days of processing via DHL Worldwide Express. Fees vary by country, and are viewable at checkout. You are responsible for any duties or taxes that may be charged when receiving a package from the US. Shipping fees are non-refundable if you refuse the delivery due to duties or taxes.

Now shipping to over 200 countries via DHL